Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how Emami Art (“we”, “us”, “our”) collects, uses, and protects personal information when you visit www.emamiart.com (the “Site”). We are committed to handling your information with care and transparency. By using the Site you accept the terms of this policy. Last revised: June 2026.

WHO THIS POLICY APPLIES TO

This policy applies to all visitors and users of the Site, including collectors, artists, journalists, and institutional contacts from India and internationally. Where we reference frameworks such as the EU GDPR or India’s Digital Personal Data Protection Act 2023, we do so as a matter of best practice in recognition of our international collector audience.

INFORMATION WE COLLECT

Information you give us voluntarily

When you contact us, subscribe to our mailing list, submit an enquiry, or make a purchase, you may provide personal data including your name, postal address, email address, telephone number, and payment details.

Information collected automatically

When you visit the Site, certain technical data is collected automatically via cookies and similar technologies: IP address, browser type, operating system, referring URLs, pages visited, and timestamps. Please see the “Cookies” section below.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies on the Site. A preference banner is shown on first visit. The categories are:

Strictly necessary: Essential for the Site to function. Cannot be disabled.
Preferences and functionality: Store choices you make about how the Site should behave.
Statistics (Analytics): Collect anonymised usage data to improve the Site. No statistics cookies are currently active on this Site.
Marketing: Allow us to identify visitors to deliver personalised, targeted marketing. Set only with your explicit consent. No marketing cookies are currently active on this Site. Should any be introduced, this policy and our Cookie Declaration will be updated before they are activated, and your consent will be sought.

Note:For a full list of cookies in use and their durations, see our Cookie Declaration [LINK TO BE ADDED]. You can change cookie preferences at any time via “Manage cookies” in the Site footer.

HOW WE USE YOUR INFORMATION

We use your information for the purposes below. The lawful basis for each is noted in brackets:

Respond to enquiries and provide customer service — contractual necessity or legitimate interests.
Process purchases and publication orders — contractual necessity.
Send exhibition and event information where you have opted in — consent.
Send marketing materials where you have given consent — consent.
Improve the Site via analytics — legitimate interests, subject to cookie consent.
Comply with legal obligations — legal obligation.

HOW LONG WE KEEP YOUR DATA

We retain personal data only as long as necessary for the purpose collected:

Mailing list subscribers: until you unsubscribe or withdraw consent.
Purchase/transaction records: 7 years from transaction date (tax and legal compliance).
Enquiry and correspondence records: 3 years from last contact.
Analytics data and marketing cookie data: not currently applicable. If analytics or marketing cookies are introduced, this section will be updated with the relevant retention periods.

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data. To exercise any of them, contact contact@emamiart.com. We will respond within 30 days.

Right of access: request a copy of personal data we hold about you.
Right to rectification: request correction of inaccurate data.
Right to erasure: request deletion of your data in certain circumstances.
Right to restrict processing: ask us to limit how we use your data.
Right to data portability: receive your data in a structured, machine-readable format.
Right to object: object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing.

If dissatisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

SHARING YOUR INFORMATION

We do not sell your personal data. We may share it with trusted service providers who assist us — including email platforms, website hosting, analytics providers, payment processors, and logistics partners. All are contractually bound to keep your data confidential and may only use it for services performed for us.
We may also disclose information where required by law, court order, or regulatory authority.

CROSS-BORDER DATA TRANSFERS

Your data may be transferred to and processed in countries outside India, including in the EU and the United States, where our service providers operate. Where such transfers occur, we ensure appropriate safeguards are in place — such as standard contractual clauses. A list of transfer destinations is available on request.

SECURING YOUR DATA

We take reasonable technical and organisational precautions to prevent loss, misuse, or alteration of your personal data. No internet transmission is fully secure. Please contact us immediately if you believe your interaction with us has been compromised.

OTHER WEBSITES

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The current version will always be on this page. We will notify you of material changes by email where we hold your contact details. Last revised: June 2026.

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TERMS OF USE

These Terms of Use govern your access to and use of www.emamiart.com (the “Site”), operated by Emami Art. By using the Site you agree to these Terms. If you do not agree, please do not use the Site. We may update these Terms from time to time; continued use constitutes acceptance. Last revised: June 2026.

INTELLECTUAL PROPERTY
All content on the Site — including text, images, artwork photography, exhibition documentation, and graphic design — is the intellectual property of Emami Art or its artists and collaborators, protected by copyright and applicable laws. You may not reproduce, distribute, modify, or create derivative works without prior written permission.
You may print or download a single copy for personal, non-commercial use only, retaining all copyright notices.
Systematic scraping, crawling, or automated retrieval of Site content for any purpose — including training artificial intelligence or machine learning models — is strictly prohibited without prior written consent.

PERMITTED USE
You may create a hyperlink to the Site provided the link does not portray Emami Art or its artists in a false, misleading, or derogatory manner. Use of any Emami Art logo or trademark requires prior written permission.
You agree not to use the Site: (a) for any unlawful purpose; (b) to transmit harmful or infringing content; (c) to attempt unauthorised access to Site systems; or (d) in any manner that could damage or impair the Site.

LIMITATION OF LIABILITY
To the maximum extent permitted by law, Emami Art and its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site or its content.

INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Emami Art and its affiliates, directors, officers, and employees from any claims, liabilities, or costs — including legal fees — arising from your use of the Site or breach of these Terms.

ACCURACY OF INFORMATION
We endeavour to keep exhibition information, artist profiles, and pricing current but content may become out of date. Emami Art accepts no liability for misimpressions arising from dated material. For current availability and pricing, please contact us directly.

THIRD-PARTY LINKS
The Site may contain links to third-party websites for convenience. Emami Art does not endorse or accept responsibility for content on linked sites. Accessing them is at your own risk.

GOVERNING LAW
These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal. Visitors from outside India are responsible for compliance with their local laws.

COMMUNICATIONS
Any communications you transmit to the Site will be handled in accordance with our Privacy Policy.

SHIPPING & HANDLING INFORMATION

This page provides guidance on how Emami Art handles the shipping, packing, insurance, and delivery of artworks and publications. All shipping arrangements for artworks are handled on a case-by-case basis in coordination with the buyer.
Please note: Artwork prices quoted by Emami Art do not include applicable taxes or logistics costs. All taxes (including GST where applicable) and shipping, handling, crating, and insurance costs are borne by the client and will be confirmed separately at the time of purchase.
Last updated: June 2026.
For artwork enquiries and purchases, please write to sales@emamiart.com
For publication enquiries and purchase, please write to contact@emamiart.com.

1. ARTWORKS
Emami Art does not operate a direct online sales checkout. All artwork sales are conducted through direct communication with our team. Once a purchase is agreed, we coordinate all logistics personally with the buyer.
Shipping Partners
We work with a selection of specialist art logistics partners whose selection depends on the nature of the work, its destination, and any specific handling requirements. Partners are chosen for their experience with fine art and their capacity to meet the standards required for safe transit. We will confirm the logistics provider and estimated costs at the time of purchase.
Crating, Packing, and Handling
Packing and crating standards are determined by the nature of the work and the requirements of the logistics handler. Works may be shipped in custom-built crates, archival art boxes, or specialist rolled/flat packaging as appropriate. All packing decisions prioritise the safe arrival of the work in the condition in which it left our premises.

Domestic shipments: typically packed to gallery standard with appropriate protective wrapping and rigid outer packaging.
International shipments: crated or packed to the specification agreed with the logistics partner, taking into account the fragility of the work, transit duration, and any climate or humidity requirements.

Collectors with specific handling or installation requirements should communicate these to us at the time of purchase so they can be incorporated into packing and delivery instructions.

Insurance in Transit

Emami Art’s insurance cover includes transit insurance for artworks from the point of dispatch from our premises to delivery at the agreed destination if the specialist art logistics partners was involved. Cover applies for the agreed sale value of the work. In the event of damage or loss in transit, please notify us within 24 hours of receipt, with photographic and videography documentation.
Once a work has been signed for and accepted at the destination, responsibility transfers to the buyer. We recommend that collectors ensure their own insurance arrangements cover the work from the point of receipt.
Domestic Deliveries (India)
Delivery timelines for domestic shipments depend on destination, the nature of the work, and partner availability. Estimated timelines will be provided at the time of purchase.
Placeholder: insert your standard domestic timeline once confirmed with your logistics partners.
International Deliveries
International shipping timelines vary by destination, chosen logistics partner, customs clearance, and the complexity of packing requirements. Estimated timelines and shipping costs will be confirmed during the sales process. We will provide all necessary documentation to support customs clearance.
Import, Export & Collector Responsibilities
India classifies certain artworks as “antiquities” under the Antiquities and Art Treasures Act, 1972, which restricts or prohibits export. All works sold by Emami Art are contemporary and do not fall under this restriction; however, collectors are responsible for ensuring compliance with import regulations in their own jurisdiction.
For international purchases, collectors are responsible for:

Provide the local Tax Id of the client
All import duties, taxes, and customs fees applicable in their country of destination.
Obtaining any import permits or licences required by their local authority.
Providing accurate import declarations for the work.
Any costs associated with customs delays, inspections, or rejection at border.

Emami Art will provide a commercial invoice, certificate of authenticity, and any supporting documentation required for export from India. We are happy to advise on documentation requirements but cannot accept liability for import costs or regulatory compliance in the collector’s jurisdiction.
Customs, Duties and Taxes
International buyers should be aware of the following:

India export: contemporary artworks by living Indian artists are generally exportable without special licence. We will provide all required export documentation.
Import duties: many countries apply reduced or zero import duty rates for original artworks. However, this varies by jurisdiction and is the buyer’s responsibility to verify.
GST / VAT: buyers outside India are not liable for Indian GST on exported goods. However, import VAT or equivalent may apply in the destination country.

We strongly recommend consulting a customs broker or freight forwarder in your country prior to purchase if you are unfamiliar with your jurisdiction’s import requirements for artworks.

2. PUBLICATIONS AND MERCHANDISE
Emami Art publishes exhibition catalogues, artist monographs, and occasional merchandise. These are available for purchase through the gallery directly. Shipping for publications is handled through standard courier services.
Domestic Shipping (India)

Carrier: standard tracked courier service.
Estimated delivery: 3–7 working days from dispatch (metro areas); 5–10 working days (other regions).
Shipping costs: calculated at checkout / confirmed at time of order.

International Shipping

Carrier: international tracked courier service.
Estimated delivery: 7–21 working days depending on destination and customs processing.
Shipping costs: calculated based on weight, dimensions, and destination. Confirmed at time of order.
Import duties and taxes: any import duties, taxes, or customs fees applicable at the destination are the responsibility of the recipient.

Delivery timelines are estimates only and may be affected by courier delays, customs processing, or circumstances outside our control. We will provide tracking information once your order has been dispatched.
Damaged or Lost Publications
If your publication arrives damaged or does not arrive within the expected window, please contact us at contact@emamiart.com with your order reference. Please see our Refund, Returns & Exchanges Policy for full details on replacements.

REFUND, RETURNS & EXCHANGES POLICY

Emami Art does not operate a direct online sales checkout. All sales are conducted through direct communication with our team. Once a purchase is agreed, we coordinate all logistics personally with the buyer. This policy applies to purchases including artworks, publications, and merchandise. For questions about a specific transaction please contact us directly.

For artwork : Shankharupa.basu@emamiart.com
For publication : contact@emamiart.com

ARTWORKS
Given the unique nature of original works, all artwork sales are final once payment has been received and the work has been released from our premises. We encourage prospective buyers to get in touch with the gallery and we are happy to arrange condition reports or in person or digital viewings, share hi-resolution photographs and videos of the works prior to purchase.
In the event a work arrives damaged in transit, please notify us within 48 hours of receipt with time stamped photographic and/or video evidence. We will work with you and our logistics partners to resolve the matter.
All works are inspected and documented before despatch. Upon delivery, the client or their nominated representative is responsible for inspecting the work at the earliest opportunity. Any visible transit damage must be reported within 48 hours of receipt. Any other claims relating to damage, loss, or discrepancies must be raised within 30 days of delivery. Emami Art cannot accept claims raised after this period.

COMMISSIONS
Terms for commissioned works are set out in a separate commission agreement. Please speak with our team for details or write to Shankharupa.basu@emamiart.com

PUBLICATION AND MERCHANDISE
Publications and merchandise may be exchanged or replaced if the item received is incorrect or defective. To raise a concern, contact us within 7 days of receipt by email at contact@emamiart.com or by phone. Please retain your proof of purchase. Once we have assessed the issue, a replacement will be arranged within 10 working days subject to availability.
If a publication arrives damaged in transit, please photograph the damage and outer packaging immediately on receipt and notify us within 48 hours. We will liaise with our logistics partner on your behalf, but cannot guarantee replacement in cases where damage occurred after despatch.
Orders may be cancelled prior to dispatch only with the written approval of Emami Art. Any costs already incurred in relation to packing, crating, insurance, customs documentation, payment processing, or logistics arrangements may be deducted from any refund approved.

REFUNDS
Monetary refunds (as opposed to replacements) will be considered only in exceptional circumstances at the discretion of Emami Art. Where approved, refunds will be processed to the original payment method within 14 working days.

DIGITAL PRODUCTS
Digital downloads and digital exhibition catalogues are non-refundable once accessed.

CONTACT

Emami Art

Kolkata Centre for Creativity

777, Anandapur EM Bypass, Kolkata – 700 107

West Bengal, India

+91 33 6623 2300

contact@emamiart.com

We will be happy to answer your questions.

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